SDN Help Center

FAQs

Clear answers, organized by topic — so retailers, partners, and customers can find what they need fast.

Jump to FAQs Call: (630) 480-0616 Email: support@shandistributionnetwork.com

Can I buy your products online?

Online ordering • B2B • Amazon

Yes! As a business customer you can place your order on our B2B portal. As a consumer, you can visit our Amazon page here.

I want SDN to become a distribution partner for my products — how do I initiate the process?

New brands • Distribution form

Fill out the required sections on our distribution form. After review, we’ll contact you to discuss next steps. Access the form here.

How do I place an order for my store?

Ordering • Sales executive • Online

Once your account is set up, contact your area sales executive or request an order form to email to us. You may also place your order online here. We’ll send an order confirmation email once processed.

Can I view a catalogue of the products you carry?

Browse • PDF catalogue

Yes — view our PDF catalogue here.

How can I apply for a job at Shan Distribution Network?

Careers • LinkedIn • Hiring

We accept applications via our listed positions on LinkedIn. You can also submit your resume to hiring@shandistributionnetwork.com. Visit our Careers page here.

I opened a new store — how do I start buying from SDN?

New retailer • Account setup

Email us at orders@shandistributionnetwork.com with your store details. We’ll send our customer application form and activate your account once approved.

How many distribution centers does SDN have?

Locations • Coverage

Our head office is in Carol Stream, IL, and we cover 10 states across the U.S.

What products does SDN distribute?

FMCG • Pakistan • India

We distribute a curated portfolio of well-known FMCG brands primarily from Pakistan and India, along with select in-house brands.

What is your returns / damages policy?

Returns • Damages • Credits

If an item arrives damaged or there’s a discrepancy, contact us ASAP with your invoice number and photos (if applicable). We’ll advise next steps for credit or replacement. Please notify us within 3 days of receiving your delivery.

What is your delivery schedule?

Routes • Lead times

Delivery schedules vary by area. Once your account is set up, your sales executive will confirm route day(s) and order cut-off time. For general inquiries, reach out via Contact Us.

Is there a minimum order requirement?

Minimums • Case quantities

Minimums can vary by delivery area and order type. Your sales executive will confirm minimums once your account is active. You can also see the minimum order amount when ordering on our B2B portal.

Do you offer promotions or special pricing?

Promotions • Deals

Yes — promotions may be available depending on brand, season, and program availability. For current deals, contact your sales executive or submit an inquiry via Contact Us.

Do you offer warehouse pickup?

Pickup • Will-call

Warehouse pickup may be available depending on your account and order type. Coordinate with your sales executive to schedule pickup. Pickup hours are 11AM – 4PM.

What payment methods do you accept?

Payments • Terms

Payment methods and terms can vary by account type. Once your account is approved, we’ll confirm options and terms. Generally: Credit Cards (3% fee may apply), Zelle, Check, and ACH.

What if an item is out of stock?

Inventory • Availability

If an item is unavailable, we’ll confirm substitution options (if appropriate) or share an estimated restock timeline when possible. For urgent needs, contact your sales executive for real-time availability.

How do I contact my sales representative?

Support • Sales

If you already have an account, your assigned sales executive is your direct contact for ordering and support. If you’re unsure who to reach, message us via Contact Us or call 630-480-0616 and we’ll connect you.