FAQs

Clear answers, revealed in a calmer sequence — so the page feels easier to read, section by section, instead of all at once.

Faqs #1

Ordering & account setup

The first part of the journey — how retailers begin, place orders smoothly, and stay connected with the right SDN contact.

Can I buy your products online?

Online ordering • B2B • Amazon

Yes! As a business customer you can place your order on our B2B portal. As a consumer, you can visit our Amazon page here.

How do I place an order for my store?

Ordering • Sales executive • Online

Once your account is set up, contact your area sales executive or request an order form to email to us. You may also place your order online here. We’ll send an order confirmation email once processed.

I opened a new store — how do I start buying from SDN?

New retailer • Account setup

Email us at orders@shandistributionnetwork.com with your store details. We’ll send our customer application form and activate your account once approved.

Is there a minimum order requirement?

Minimums • Case quantities

Minimums can vary by delivery area and order type. Your sales executive will confirm minimums once your account is active. You can also see the minimum order amount when ordering on our B2B portal.

How do I contact my sales representative?

Support • Sales

If you already have an account, your assigned sales executive is your direct contact for ordering and support. If you’re unsure who to reach, message us via Contact Us or call 630-480-0616 and we’ll connect you.

I want SDN to become a distribution partner for my products — how do I initiate the process?

New brands • Distribution form

Fill out the required sections on our distribution form. After review, we’ll contact you to discuss next steps. Access the form here.

Faqs #2

Delivery & returns

The operational part of the story — route timing, pickup coordination, and how SDN handles issues when something needs attention.

What is your delivery schedule?

Routes • Lead times

Delivery schedules vary by area. Once your account is set up, your sales executive will confirm route day(s) and order cut-off time. For general inquiries, reach out via Contact Us.

Do you offer warehouse pickup?

Pickup • Will-call

Warehouse pickup may be available depending on your account and order type. Coordinate with your sales executive to schedule pickup. Pickup hours are 11AM – 4PM.

What is your returns / damages policy?

Returns • Damages • Credits

If an item arrives damaged or there’s a discrepancy, contact us ASAP with your invoice number and photos (if applicable). We’ll advise next steps for credit or replacement. Please notify us within 3 days of receiving your delivery.

Faqs #3

Payments & pricing

A shorter section with the essentials around payment methods, terms, and promotional pricing.

What payment methods do you accept?

Payments • Terms

Payment methods and terms can vary by account type. Once your account is approved, we’ll confirm options and terms. Generally: Credit Cards (3% fee may apply), Zelle, Check, and ACH.

Do you offer promotions or special pricing?

Promotions • Deals

Yes — promotions may be available depending on brand, season, and program availability. For current deals, contact your sales executive or submit an inquiry via Contact Us.

Faqs #4

Products & general

The final section gives visitors a broader sense of SDN — what is carried, where it operates, and where to learn more.

Can I view a catalogue of the products you carry?

Browse • PDF catalogue

Yes — view our PDF catalogue here.

What products does SDN distribute?

FMCG • Pakistan • India

We distribute a curated portfolio of well-known FMCG brands primarily from Pakistan and India, along with select in-house brands.

How can I apply for a job at Shan Distribution Network?

Careers • LinkedIn • Hiring

We accept applications via our listed positions on LinkedIn. You can also submit your resume to hiring@shandistributionnetwork.com. Visit our Careers page here.

How many distribution centers does SDN have?

Locations • Coverage

Our head office is in Carol Stream, IL, and we cover 10 states across the U.S.

Still have a question? We’re easy to reach.

If you need help beyond the FAQs, reach out directly and our team will guide you to the right next step — whether it’s ordering, account setup, delivery coordination, or a general inquiry.

support@shandistributionnetwork.com (630) 480-0616 Contact Us