Return Policy
At Shan Distribution Network, we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you need to return items, and we have developed the following return policy to ensure a fair and efficient process for both parties involved.
Unfortunately, we cannot accept returns for frozen items, except in the following circumstances:
1) If the item was delivered with a short expiry date. ** Return with the driver at the time of delivery. **
2) If the item was damaged during transit. ** Return with the driver at the time of delivery. **
We will not accept any frozen returns that do not fall within this policy.
For dry items, we offer the following return policy:
Returns will only be authorized and accepted for products bought within 3 months of the return request. No returns will be authorized or credited that are not purchased within 3 months of a return request.
To initiate a return, reach out to your sales rep and they will issue you a return authorization form (RAF)
Once you receive the return authorization form (RAF) – you must present and give a copy of this form to the driver for the products to be taken back. The driver will not pick up any items without prior authorization from the sales rep.
Ensure that the package is securely packed to prevent any damage during transit.
The warehouse team will inspect and verify return details as mentioned on the RAF
If Approved – Refunds and credits will be processed within 3 business days of receiving the returned item(s) as per return policy.
Refunds will be emailed to the customer’s email on file.
Credits will be applied to your account for future orders, and you will be notified of the credit amount.
The following items are not eligible for return:
Frozen products that are opened and are not in their original packaging
Perishable items, including fresh produce and dairy products.
Items that have been opened, used, or consumed.
Please note that our return policy may be subject to change without prior notice. We encourage you to review the policy periodically to stay updated.
If you have any questions or need further assistance regarding our return policy or a specific return request, please contact our customer service team. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing Shan Distribution Network.