At Shan Distribution Network, we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you need to return items, and we have developed the following return policy to ensure a fair and efficient process for both parties involved.
Unfortunately, we cannot accept returns for frozen items, except in the following circumstances:
If the item was delivered with a short expiry date.
If the item was damaged during transit.
For dry items, we offer the following return policy:
If the item is expired and the expiration date falls within one month of the return date, you will receive a 50% credit for the value of the item.
If the item is expired and the expiration date is over one month from the return date, no credit will be provided.
To initiate a return, please enter the required details on our return portal.
We may require additional information or supporting documents, such as photographs of damaged items.
Returns must be in their original packaging and in the same condition as when received.
Once your return request is approved, we will provide you with a return authorization number (RA#).
Please clearly mark the RA# on the package containing the returned item(s).
Ensure that the package is securely packed to prevent any damage during transit.
You will be notified via email of the status of your return and whether it was approved or denied.
Refunds and credits will be processed within 3 business days of receiving the returned item(s).
Refunds will be issued to the customer’s account and will be deducted from the customer’s open balance.
Credits will be applied to your account for future orders, and you will be notified of the credit amount.
The following items are not eligible for return:
Perishable items, including fresh produce and dairy products.
Items that have been opened, used, or consumed.
Please note that our return policy may be subject to change without prior notice. We encourage you to review the policy periodically to stay updated.
If you have any questions or need further assistance regarding our return policy or a specific return request, please contact our customer service team. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing Shan Distribution Network.